1. Shipping Timeframe

At MA DERMAESTHETICS, we are committed to delivering your skincare and beauty favorites swiftly. Our standard delivery timeframe is within 2–7 working days from the date of order confirmation.

2. Order Processing

Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and the size of your order.

4. Order Tracking

Once your order is dispatched, you will receive an email with a tracking number and a link to track your package.

5. Delivery Locations

We deliver to a wide range of locations. However, there may be certain areas that are outside our delivery zones. If your delivery address is in a non-serviceable area, we will notify you promptly.

6. Missed Deliveries

If you are not available to receive your order, our courier partner will make a maximum of three attempts to deliver your package. It is advisable to provide a delivery address where you can be available to accept the parcel.

7. International Shipping

Currently, MA DERMAESTHETICS only offers shipping within our serviceable region. International shipping options will be updated as and when they become available.

8. Changes to Orders

Once an order is placed, changes to your order or delivery address may not be possible. We recommend reviewing your order carefully before confirmation.

9. Customer Responsibilities

Customers are responsible for providing accurate shipping details. MA DERMAESTHETICS is not liable for delays or lost shipments due to incorrect information provided at checkout.

10. Contact Us

For any queries related to your order or shipping, please contact our customer service team. We are here to assist you with any concerns.